J. Hotel Housekeeping i About the Tutorial Hotel Housekeeping is an activity of keeping the hotel clean, tidy, and up to the highest standard of conduct. Daily Services. Standard Operating Procedure (SOP) for Housekeeping PURPOSE & SCOPE: The purpose of this SOP is to outline housekeeping services. CO-HK-SOP-003 Key Control Procedure 4. Management Sci. The proper management of routine tasks should be maintained at all times. Housekeeping is a continual effort. Housekeeping attendants vacuum the entire carpeted area of the hotel room. cleaning and disinfection of frequent touch areas ’Frequent touch areas’are those areas in the hotel used or touched most often by guests. These areas need special attention because they have the potential to accumulate the most dirt and spread bacteria. A clean workstation free of debris and clutter is critical to maintaining a safe work environment. 1. They also vacuum the upholstered furniture, such as couches and chairs. Ensure applicable procedures are fully adhered to by the staff concerned, especially GSAs/GREs, Bellmen, Laundry, Housekeeping and Room Service Staff and other related staff. In addition to the cleaning guidance above, employees cleaning guestrooms should: Wash hands with soap and water for at least 20 seconds before entering and after exiting a guestroom. Use hand sanitizer containing at least 60% alcohol if soap and water aren’t available. In some hotels, they are required to move furniture to vacuum underneath. A hotel standard operating procedure (SOP) protects your staff, your guests, and your business by structuring your operations for efficiency, accuracy, safety and consistency.. 2(7), 1-9, July (2013) Res. Throw away all single-use items provided by the hotel or left by the guest. This Corridor Cleaning and Maintenance SOP checklist can be used by housekeepers and cleaners can as a step-by-step guide to the proper process of sweeping, dusting, and cleaning the hotel and office corridors. Standard Operating Procedures for Standalone Hotels Kalaskar Prasanna KCA and Aatreya Education Systems Pvt. CO-HK-SOP-001 Sequence of the Daily Room Cleaning Service 2. Ensure that the guest belongings are placed in the new room according to the guest’s request or as in the original set up as per the previous room. ... Room Attendant trainer guide 5 ... MODULE 1 : HOTEL AND HOUSEKEEPING 9 Topic 1, 2 and 3 : Introduction of Hotel, Classification of Documents. Code Topic. Housekeeping - Room Attendant SOP. Ltd., Dharwad, Karnataka State, INDIA Available online at: www.isca.in Received 19th May 2013, revised 25th May 2013, accepted 30th June 2013 Abstract … In an industry with high employee turnover, these procedures keep staff aligned with your property’s ideal service and safety standards. Research Journal of Management Sciences _____ ISSN 2319–1171 Vol. This tutorial introduces you to various concerns of Hotel Housekeeping such as principles of housekeeping, types of cleanings, and standard operating procedures of cleaning. CO-HK-SOP-002 Room Attendant/Room Maid Tasks and Responsibilities 3. Customer Service. Housekeeping room attendants must fulfill any request made by … know how to vacuum clean in an organized, efficient and diligent way. Hotels & Resorts Housekeeping SOP Index. 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