I was able to fully setup my invoke after resetting it, and it fixed nothing. I keep having to unplug the Command Bar from the wall to get the built in Echo Dot to reboot as so often when I say "Alexa" to give a command, the light ring turns solid red and Alexa says "I'm sorry, I'm having trouble understanding right now. Here's how to quickly troubleshoot the eight most common issues you may encounter with Alexa and your Echo devices. ... Alexa keeps saying âsorry, i'm Having trouble understanding you right now. ... She kept showing a red ring. EDIT: increased specificity. Hopefully, we can get this resolved quickly. Then you can open the Alexa app on your phone and start the setup process over again. Despite having disabled nudges and voice purchasing, and having enabled brief mode, it seems that upselling is an unadvertised feature that cannot be disabled. Thanks. However, I was only to set it up using my Lumia 950, my desktop (1903), both laptops (one 1903 other 1909), my iPhone 11, ⦠Then, reconnect and relaunch. When the light ring turns orange, your device will enter the setup mode. Take a look at the help section in your Alexa appâ ... Iâm having the same problem with my dots. In the Alexa app, delete and re-add the smart device youâre having trouble with. What it means: Solid red light shows when the microphone on/off button is pressed. Press it again to enable your microphone. If this doesnât work, do a hard reset of both your Dot and the device. Red. Once I got the orange ring I was able to use the app on my phone to add a new network and password. Get Tech Support 1-833-202-2695. I find Alexa's skill upselling extremely annoying. Please wait a few moments, and try again. If you continue to have trouble, reach out to Ring Support. Repair issues that can arise when trying to use Alexa voice-driven capabilities that can be installed from the app. If you didn't make a request, Alexa ⦠The Ring app is having trouble pinpointing your exact address at time you're entering it. A solid blue ring with a cyan light pointing in your direction means that Alexa is processing your query. The Alexa help isnât very helpful. I know that can be frustrating. Solved: Alexa says âI am having trouble connecting to the internet. Often times it'll say "I'm sorry, ... What the Echo's light ring means . Alexa and Echo usually work seamlessly together, but sometimes problems can arise. Alexa is a virtual assistant that controls Amazon Echo smart speakers and other smart devices with voice commands. Red Ring appears and then she says I'm having trouble understanding you right now, try later. Please try laterâ. The light ring glimmers briefly when Alexa has heard and is processing your request. 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